Customer Service
The IWC aims to provide an efficient and fair publications service, whether you are a subscriber to the Journal of Cetacean Research and Management or buying books or other material. If you have any suggestions or comments about our service, please email us at secretariat@iwcoffice.org.

You can contact us with any queries at the above email address or by writing to:

Prices
The cover price and postage and packing are shown separately in the website catalogue. IWC publications are exempt from UK Value Added Tax. For payment methods see ‘Making a purchase’ below.

Shipping and handling
Information on postage and handling charges is given on our website Order Form. If you wish to have your items sent by registered post then please ring the Secretariat on (+44 (0) 1223 233 971 for costs.

Payment Terms
All orders are payment with order (unless an invoicing arrangement has been agreed with an institution) and are dispatched upon receipt of payment. Discounts may be available by arrangement for multiple copies to institutions. Returns for credit require prior authorisation in writing and must be returned in a resaleable condition to the Returns address shown below, within 21 days. Relevant invoice and purchase order numbers must be quoted.

Making a purchase
Making a purchase is simple. Just browse our online catalogue, and include any items that you wish to purchase by typing details onto the online Order Form. After you have finished your selection, click on "Submit Form". You will receive a confirmation message stating that your order will be despatched. If you encounter problems with the form please contact Publications.

Payment may be made by cheque, bank transfer or credit card. Please note that Invoices (for payment later) can be sent for institutional orders only.

Payment by Cheque or Bank Transfer
Payment must be in pounds sterling, Euros [or in US dollars - USA customers only]. Cheques must be drawn on a UK bank or else additional bank charges may have to be passed on to the customer.

Bank transfers can be made to:

Please notify us of the amount and the date of the transfer.

Payment by Credit Card
We accept credit card payment. If you are sending credit card details from outside the United Kingdom, place your order in British Pounds and your credit card company will convert the transaction to your own currency.

We accept payment by Visa, Mastercard, Maestro and JCB over the telephone or by fax. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone (+44 (0) 1223 233 971), fax (+44 (0) 1223 232 876), or by surface mail.

We accept payment by invoice from institutions only. Minimum orders of £100 or above. Please email secretariat@iwcoffice.org with any invoicing enquiries (include your account number).

Credit card security
No credit card numbers are held on any web site.

Delivery schedule
We will normally send your order out to you within two days of receipt of payment (during normal business hours). Please allow 28 days for delivery.

Back orders
If your item is not in stock, we will back order for you. We will email you to inform you about items we cannot despatch immediately. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee
We guarantee that the goods we offer conform to their description and we aim to ensure that you are completely satisfied with your purchase. If you believe we have failed in any way please contact us within 21 days and we will discuss the exchange of the item or a refund of your money, normally without question (see ‘Returns policy’ below). This does not affect your rights under the Sale of Good Act 1979 - which ensures the goods conform to their description and are of merchantable quality.

Returns policy
Every effort is made to pack your goods so that they reach you in pristine condition. If damage or any other discrepancy occurs in transit please notify us within seven days or we may not be able to accept claims.

Returns should be sent to:

Privacy Policy
IWC do not disclose buyers’ information to third parties. We may only disclose information to third-parties for goods delivery purposes.

Cookies are not used on this site. Data collected by this site is used only to take and fulfil customer orders and to administer and enhance the site and service.